Refund Policy

14-Day Money-Back Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a full refund within 14 days of your purchase date.

Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 14 days of purchase
• The product does not meet the description provided
• You experienced technical issues preventing download (and we couldn't resolve them)
• You're not satisfied for any reason (no questions asked)

How to Request a Refund

1. Email us at orders@toolsformusic.co.uk
2. Include your order number or email used for purchase
3. Briefly explain why you're requesting a refund (optional but helpful)
4. We'll process your refund within 2-3 business days

Refund Processing

• Processing Time: 2-3 business days after approval
• Method: Refunds are issued to the original payment method
• Bank Processing: It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank
• Confirmation: You'll receive an email confirmation once the refund is processed

After Refund

Once a refund is issued:

• Your download access will be revoked
• You should delete any downloaded files
• The license to use the database is terminated

No-Refund Situations

While we strive to accommodate all refund requests, we may deny refunds in cases of:

• Requests made more than 14 days after purchase
• Evidence of redistribution or sharing of the database
• Multiple refund requests from the same customer (abuse of policy)
• Chargebacks or payment disputes initiated without contacting us first

Technical Issues

If you're experiencing download or access issues, please contact us before requesting a refund. We're happy to:

• Extend your download link expiration
• Provide additional download attempts
• Send files through alternative methods
• Help troubleshoot any technical problems

Most technical issues can be resolved quickly, and you'll still have access to your purchase.

Chargebacks

If you file a chargeback or payment dispute without contacting us first, we will be unable to assist you further. Please reach out to us directly – we're reasonable people and want you to be satisfied with your purchase.

Questions?

If you have questions about our refund policy or need assistance, contact us at orders@toolsformusic.co.uk

We typically respond within 24 hours (often much faster).